Returns & Refund Policy
Thank you for shopping at Joocelyn.com. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return or exchange in your order page, and we will try our best to meet your request.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.
Returns &Exchanges Policy
-Purchase (except swimwear, lingerie and final sale) can be returned or exchanged within 30 days from the delivered date.
-Please note that evening and wedding dress are order-made products, you can return them only if there is obvious quality problem within 7 days. Otherwise we will not accept the return.
-Please contact us in advance and we will provide you the address where you should return to. Do not send them back to the address on package . Or no refund will be issued.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
We do not accept any request of exchange&return once the "specials" are sold
Purchase Not Eligible for Return ("specials"):
-Final sale item(s) is not eligible for return or exchange.
-Swimwear and ligerie are not eligible for return or exchange.
-Swimwear and lingerie can only be returned or exchanged if it is defective and damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.
If you have further questions / issues, please don’t hesitate to contact us at [email protected] or chat with us online.
Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste .
If you contact us [email protected] to cancel your order before it is shipped, we would be more than happy to help with the cancellation (or modification) of the order. However, once the order has been shipped, we are unable to modify or cancel your order at this time. However, once you receive your package, if you're not 100% satisfied with the items, we’ll be more than happy to assist you with the return. If any other questions, feel free to reach us by [email protected].